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How aq77 Handles Your Personal Information

This Privacy Policy covers exactly what data aq77 collects when you open an account, make a deposit via GCash, Maya, or InstaPay, and use the platform on your phone or browser.

Account data protectionGCash, Maya, InstaPay payment privacyMobile session securityYour right to access your dataClear data retention rules
aq77 How aq77 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Your account security is not just a setting — it is built into how we process every login, every GCash deposit, and every withdrawal request. Here is what that looks like in practice, from the moment you tap into the lobby on your phone to the day you decide to close your account.

Encryption on Every Session

All data exchanged between your device and aq77 is encrypted in transit. This applies whether you are on mobile data, a home network, or switching between the two mid-session.

Payment Data Separation

Your GCash, Maya, and InstaPay transaction details are held by the payment processor, not stored on our main account servers. We only keep the reference needed to confirm a deposit or withdrawal.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can manage non-essential cookies through the preference centre in your account settings.

Data Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Once that period ends, personal identifiers are removed from our records.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete data we hold on your account, our support team handles those requests directly. Send your request through any of the channels below and include your registered account email so we can locate your record quickly. We aim to respond to all privacy-related requests within a reasonable time, and we will confirm receipt of your message as soon as it reaches us.

Team online

Live Chat

Open the chat window in your account dashboard on mobile or desktop. Mention 'data request' at the start so the agent routes you to the right team.

Email Support

Send your privacy request to our support address listed in the Help section. Include your account email and the specific data you want accessed or removed.

Account Help Centre

The Help Centre has a dedicated privacy request form. Fill in your details, choose the request type, and we will log it against your account immediately.

Common Questions About Your Privacy on aq77

These are the questions we hear most from account holders who want to understand their data rights, how their payment details are handled, and what happens to their information if they stop using the platform.

We collect your name, email address, mobile number, and the payment method you register — such as GCash or Maya. We also log your device type and IP address to verify your session and keep your account secure.

Yes. Send a data access request through live chat or our support email with your registered account address. We will compile what we hold and send it to you within a reasonable period.

Your wallet details are shared only with the payment processor handling the transaction. We do not pass your GCash or Maya information to advertisers or unrelated third parties at any point.

Submit a deletion request via the Help Centre form or through support chat. We will remove personal identifiers from active systems once any legally required retention period has passed for your account.

We use essential cookies for login continuity and analytics cookies to measure mobile page performance. Non-essential cookies can be switched off in the preference centre found inside your account settings menu.

We retain account records for as long as local law requires after closure. Once that obligation is met, personal identifiers — name, contact details, and payment references — are purged from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.